Billing & Payments

Manage your subscription payments, view invoices, update payment methods, and handle all billing-related settings for your Menon Mobility account.

Accessing Billing

Navigate to your billing dashboard:

1. Log in to your account
2. Go to Dashboard > Subscription
3. Click the "Billing" tab
4. View all payment and invoice information

Payment Methods

Accepted Payment Methods

Payment Type	Supported	Processing Time
Visa	Yes	Instant
Mastercard	Yes	Instant
American Express	Yes	Instant
Discover	Yes	Instant
Debit Cards	Yes	Instant
PayPal	Yes	Instant
Bank Transfer	Enterprise only	3-5 business days

Adding a Payment Method

Adding a Credit/Debit Card:

1. Go to Billing > Payment Methods
2. Click "Add Payment Method"
3. Select "Credit/Debit Card"
4. Enter card details:
   • Card number
   • Expiration date (MM/YY)
   • CVV/Security code
   • Cardholder name
5. Enter billing address
6. Click "Save Card"

Adding PayPal:

1. Go to Billing > Payment Methods
2. Click "Add Payment Method"
3. Select "PayPal"
4. Click "Connect PayPal"
5. Log in to your PayPal account
6. Authorize Menon Mobility
7. Complete connection

Secure Storage

All payment information is securely stored and processed through Stripe. We never store your full card numbers on our servers.

Managing Payment Methods

Set Default Payment Method:

Your default payment method is used for automatic subscription renewals.

1. Go to Billing > Payment Methods
2. Find the card you want as default
3. Click the "Set as Default" button
4. Confirm selection

Update Card Details:

1. Click on the payment method
2. Click "Edit"
3. Update expiration date or billing address
4. Click "Save Changes"

Card Number Changes

You cannot edit the card number. To change cards, add a new card and remove the old one.

Remove a Payment Method:

1. Click on the payment method
2. Click "Remove"
3. Confirm removal

Active Subscription

You must have at least one valid payment method while on a paid subscription. Add a new method before removing your only one.

Payment Security

Security Feature	Description
PCI Compliance	Level 1 PCI DSS compliant
Encryption	256-bit SSL encryption
Tokenization	Card data tokenized by Stripe
3D Secure	Supported for eligible cards
Fraud Detection	AI-powered fraud prevention

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Understanding Your Bill

Billing Cycle

Monthly Subscriptions:

• Billed on your signup anniversary date
• Example: Subscribe January 15 = billed every 15th
• If day doesn't exist (e.g., 31st), billed on last day of month

Annual Subscriptions:

• Billed once per year on signup anniversary
• Example: Subscribe January 15, 2024 = next bill January 15, 2025

Invoice Components

Each invoice includes:

Component	Description
Invoice Number	Unique identifier (e.g., INV-2024-001234)
Invoice Date	Date invoice was generated
Billing Period	Start and end dates covered
Plan Name	Your subscription tier
Base Price	Subscription cost before add-ons
Add-Ons	Additional purchases (listings, credits, seats)
Subtotal	Total before taxes
Tax	Applicable taxes (VAT, sales tax)
Total	Amount charged
Payment Status	Paid, Pending, or Failed

Sample Invoice Breakdown

INVOICE #INV-2024-001234
Date: March 15, 2024
Billing Period: March 15 - April 14, 2024

ITEMS
---------------------------------------
Professional Plan (Monthly)      $149.00
Additional Listings (+25)         $30.00
Featured Credits (15 pack)        $60.00
---------------------------------------
Subtotal                         $239.00
Tax (8.25% - TX)                  $19.72
---------------------------------------
TOTAL                            $258.72

Status: PAID
Payment Method: Visa ending in 4242

Prorations Explained

When you change plans mid-billing cycle:

Upgrade Example:

• Current plan: Starter ($49/month)
• Days used: 10 of 30 days
• Remaining credit: $32.67 (20 days unused)
• New plan: Professional ($149/month)
• Charge: $149.00 - $32.67 = $116.33

Downgrade Example:

• Downgrades take effect at next billing cycle
• No prorated refund
• Keep current features until renewal

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Viewing Invoices

Invoice List

Access all your invoices:

1. Go to Billing > Invoices
2. View complete invoice history

Invoice List Columns:

Column	Information
Invoice #	Unique identifier
Date	Invoice date
Amount	Total charged
Status	Paid, Pending, Failed, Refunded
Actions	View, Download, Pay (if pending)

Filtering Invoices

Filter	Options
Date Range	Custom start/end dates
Status	All, Paid, Pending, Failed
Amount	Minimum/maximum
Search	Invoice number

Downloading Invoices

Single Invoice:

1. Find the invoice in your list
2. Click "Download PDF"
3. Save to your computer

Bulk Download:

1. Select invoices using checkboxes
2. Click "Download Selected"
3. Receive ZIP file with all PDFs

Invoice Delivery

Configure invoice delivery:

Option	Description
Email	Automatic email on invoice generation
Dashboard	Always available in billing section
API	Retrieve via API (Professional+)

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Tax Information

How Taxes Are Applied

Tax calculation depends on:

1. Your Location: Based on billing address
2. Business Status: Different rates for businesses
3. Exemptions: Tax-exempt status if applicable
4. Local Regulations: Compliance with local tax laws

Tax Rates by Region

Region	Tax Type	Typical Rate
United States	Sales Tax	0-10% (varies by state)
European Union	VAT	17-27% (varies by country)
United Kingdom	VAT	20%
Canada	GST/HST	5-15% (varies by province)
Australia	GST	10%

Adding Tax Information

For business accounts, add your tax details:

1. Go to Billing > Tax Information
2. Enter your details:
   • Legal business name
   • Tax ID / VAT number
   • Business address
3. Click "Save"

EU Businesses

Enter your valid VAT number to enable reverse charge mechanism and avoid paying VAT on invoices.

Tax Exemption

If your organization is tax-exempt:

1. Go to Billing > Tax Information
2. Click "Upload Tax Exemption Certificate"
3. Upload your certificate (PDF, JPG, PNG)
4. Submit for verification
5. Review takes 1-3 business days
6. Once approved, taxes removed from future invoices

Retroactive Exemption

Tax exemption applies to future invoices only. We cannot retroactively remove taxes from past invoices.

Tax Documents

Generate tax documents for your records:

Document	Purpose
Annual Summary	Total payments for tax year
VAT Report	EU VAT breakdown
Custom Report	Any custom date range

To Generate:

1. Go to Billing > Tax Documents
2. Select document type
3. Choose date range
4. Click "Generate"
5. Download PDF

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Handling Payment Issues

Common Payment Failures

Error	Cause	Solution
Card Declined	Insufficient funds, card block	Check funds, contact bank
Expired Card	Card past expiration date	Update card details
Invalid CVV	Incorrect security code	Re-enter card information
Address Mismatch	Billing address doesn't match	Verify billing address
3D Secure Failed	Authentication not completed	Retry with proper authentication
PayPal Error	PayPal account issue	Check PayPal account status

Payment Failure Process

When a payment fails:

1. Immediate Notification: Email sent to billing email
2. Grace Period: 7 days to resolve the issue
3. Automatic Retry: We retry 3 times over 7 days
4. Service Impact: After grace period, subscription suspended
5. Data Preservation: Your data is preserved for 30 days

Resolving Failed Payments

1. Go to Billing > Subscription
2. You'll see a "Payment Failed" alert
3. Click "Resolve Payment Issue"
4. Options:
   • Update payment method
   • Retry with existing method
   • Add new payment method
5. Click "Retry Payment"
6. Service restored immediately upon success

Act Quickly

Resolve payment issues within 7 days to avoid service interruption. Your listings will be paused if subscription lapses.

Grace Period Details

Day	Action
Day 1	Payment fails, email notification sent
Day 2	First automatic retry
Day 4	Second automatic retry, reminder email
Day 6	Final retry, urgent notification
Day 7	Subscription suspended if unresolved

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Refunds

Refund Policy

Situation	Eligibility	Refund Amount
New subscription (<7 days)	Yes	Full refund
Duplicate charge	Yes	Full amount of duplicate
Service outage	Case-by-case	Prorated credit
Annual plan cancellation	Case-by-case	Prorated, minus 20% discount
Mid-cycle downgrade	No	No refund
Changed mind (after 7 days)	No	No refund

Requesting a Refund

1. Go to Support > Billing Issue
2. Click "Request Refund"
3. Select reason:
   • Charged in error
   • Duplicate charge
   • Service not as expected
   • Other (explain)
4. Provide details
5. Submit request
6. Review within 3-5 business days

Refund Processing Times

Payment Method	Processing Time
Credit Card	5-10 business days
Debit Card	5-10 business days
PayPal	3-5 business days
Account Credit	Immediate

Bank Processing

Refund processing depends on your bank. If you don't see the refund after the stated time, contact your bank.

Account Credits

Instead of a refund, you may receive account credit:

• Applies automatically to next invoice
• No expiration
• Can be used for any purchase
• Visible in Billing > Credits

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Billing Settings

Auto-Renewal

Control automatic subscription renewal:

1. Go to Billing > Settings
2. Find "Auto-Renewal" toggle
3. Toggle on/off as needed

When Auto-Renewal is OFF:

• Subscription ends at period end
• No further charges
• Reminder emails sent before expiration
• Manual renewal required to continue

Billing Notifications

Configure email notifications:

Notification	Description	Default
Upcoming Payment	7 days before charge	On
Payment Receipt	After successful payment	On
Payment Failed	When payment fails	On
Invoice Ready	New invoice available	On
Subscription Changes	Plan upgrades/downgrades	On

Billing Email Address

Send invoices to a different email:

1. Go to Billing > Settings
2. Find "Billing Email"
3. Enter the email address
4. Click "Save"

Finance Teams

Use this to send invoices directly to your finance or accounting team.

Currency Preferences

While all prices are in USD, you can view in your preferred currency:

1. Go to Billing > Settings
2. Select "Display Currency"
3. Choose your currency
4. Prices shown in your currency (converted)

Payment Currency

Actual charges are processed in USD. Displayed conversions are estimates based on current exchange rates.

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Upgrading Your Plan

Upgrade Process

1. Go to Subscription > Change Plan
2. Click "Upgrade" on desired plan
3. Review what's included
4. See prorated charges:
   • Credit for unused time on current plan
   • Charge for new plan
   • Net amount due today
5. Click "Confirm Upgrade"
6. New features available immediately

Billing Impact

Immediate Effects:

• Charged prorated difference
• New features active instantly
• Billing cycle resets to today

Example:

Current: Starter ($49/month) - 15 days remaining
Upgrade to: Professional ($149/month)

Credit: $24.50 (15 days of Starter)
Charge: $149.00 (full month of Professional)
Net due: $124.50

New billing date: Today
Next charge: One month from today - $149

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Downgrading Your Plan

Downgrade Process

1. Go to Subscription > Change Plan
2. Select lower tier
3. Review impact:
   • Features you'll lose
   • Listing limit comparison
   • Team seat comparison
4. Acknowledge limitations
5. Click "Confirm Downgrade"

Billing Impact

Key Points:

• No immediate charge
• No refund for remaining time
• Keep current features until period ends
• New plan starts at renewal

Preparing for Downgrade

Before downgrading, ensure:

Item	Action Required
Listings	Reduce to new plan's limit or they'll be paused
Team Members	Remove excess members or they'll be deactivated
Analytics Data	Export any reports you need
Featured Credits	Use remaining credits before renewal
API Integrations	Plan for API access removal (if applicable)

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Cancellation

How to Cancel

1. Go to Subscription
2. Click "Cancel Subscription"
3. Select cancellation reason:
   • Too expensive
   • Not using enough
   • Missing features
   • Using competitor
   • Other
4. Optional: Provide feedback
5. Confirm cancellation

After Cancellation

Timing	What Happens
Immediately	Cancellation scheduled
Until period end	Full access continues
At period end	Downgrade to Free tier
After 90 days	Data eligible for deletion

What You Keep on Free Tier

Feature	Status
Account access	Maintained
Message history	Maintained
First 5 listings	Active (others paused)
Analytics history	30 days only
Favorites	Maintained

Reactivating Your Subscription

Changed your mind? Reactivate anytime:

1. Go to Subscription
2. Click "Reactivate"
3. Choose your plan
4. Confirm payment method
5. Immediate activation

Win-Back Offers

Sometimes we offer special discounts to returning subscribers. Check for offers in your dashboard or email.

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Stripe Customer Portal

Access Stripe's secure customer portal for:

• View all payment history
• Update payment methods
• Download invoices
• Manage billing details

To Access:

1. Go to Billing > Manage Payments
2. Click "Open Stripe Portal"
3. Verify identity if prompted
4. Access full billing management

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Enterprise Billing

Custom Payment Terms

Enterprise plans support flexible billing:

Option	Description
Net 30	Pay within 30 days of invoice
Net 60	Pay within 60 days of invoice
Quarterly	Billed every 3 months
Annual	Single annual invoice

Purchase Orders

Enterprise customers can use PO numbers:

1. Contact your account manager
2. Provide PO number
3. PO reference added to invoices
4. Pay via bank transfer

Multi-Entity Billing

For organizations with multiple entities:

• Separate invoices per entity
• Consolidated reporting
• Central account management
• Flexible payment arrangements

Dedicated Support

Enterprise billing assistance:

Resource	Access
Account Manager	Named dedicated contact
Finance Contact	Direct billing support
Custom Reports	Tailored reporting
Volume Discounts	Negotiable pricing

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Troubleshooting

Common Issues

I was charged twice

Contact support immediately with both transaction IDs. Duplicate charges are refunded within 24 hours.

My payment method was declined but I have funds

Try adding the card again, ensuring all details match your bank records. Contact your bank to ensure they haven't blocked the transaction.

I need an invoice in a different format

Contact support with your requirements. We can provide alternative formats for accounting purposes.

I'm being charged the wrong amount

Check for add-ons in your invoice breakdown. If still incorrect, contact support with your expected amount.

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Contact Billing Support

Having billing issues? Get help:

Method	Details
Email	billing@menonmobility.com
Chat	Available in dashboard
Phone	Professional+ plans
Enterprise	Dedicated contact

Include in your message:

• Account email
• Invoice number (if applicable)
• Description of issue
• Screenshots (if helpful)

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Related Topics

• Plans & Pricing - Detailed plan information
• Memberships Overview - Plan comparison
• Subscription Management - Seller-specific guide