Subscription & Billing

Manage your subscription plan, view invoices, update payment methods, and handle all billing-related settings for your Menon Mobility seller account.

Accessing Billing

Navigation

1. Go to your Seller Dashboard
2. Click "Subscription" in the sidebar
3. Or navigate directly to billing settings

Billing Dashboard

The subscription page shows:

• Current plan details
• Usage summary
• Next billing date
• Payment methods
• Invoice history
• Upgrade/downgrade options

Current Subscription

Plan Information

View your active subscription details:

Information	Description
Plan Name	Your current subscription tier
Status	Active, Paused, Cancelled, Past Due
Billing Cycle	Monthly or Annual
Current Period	Start and end dates
Next Billing Date	When you'll be charged next
Monthly/Annual Price	What you're paying

Usage Summary

Track how you're using your plan limits:

Resource	Your Usage	Plan Limit	Status
Active Listings	45	100	45% used
Team Members	3	5	3 of 5
Photos per Listing	Variable	50	Per listing
Featured Credits	3 remaining	10/month	Resets in 12 days
Bulk Uploads	Unlimited	Unlimited	Available

Usage Alerts

Get notified when approaching limits:

• 80% of listing limit
• 90% of listing limit
• 100% - cannot add more

Available Plans

Plan Comparison

Choose the right plan for your business:

Feature	Free	Starter	Professional	Enterprise
Monthly Price	$0	$49	$149	Custom
Annual Price	$0	$470/yr	$1,430/yr	Custom
Annual Savings	-	~20%	~20%	Negotiable
Listings
Active Listings	5	25	100	Unlimited
Photos per Listing	10	20	50	Unlimited
Listing Duration	30 days	60 days	90 days	Unlimited
Features
Basic Analytics	Yes	Yes	Yes	Yes
Advanced Analytics	-	Yes	Yes	Yes
Full Analytics Suite	-	-	Yes	Yes
Message Templates	3	10	Unlimited	Unlimited
Bulk Upload	-	-	Yes	Yes
API Access	-	-	Yes	Yes
Scheduled Exports	-	-	Yes	Yes
Team
Team Members	1	2	5	Unlimited
Role Management	-	Basic	Full	Full + Custom
Activity Logging	-	-	Yes	Yes
Promotion
Featured Credits/mo	0	2	10	Unlimited
Featured Discount	-	-	10%	25%
Support
Email Support	Yes	Yes	Yes	Yes
Priority Support	-	-	Yes	Yes
Phone Support	-	-	-	Yes
Dedicated Manager	-	-	-	Yes
Branding
Custom Profile	Basic	Enhanced	Premium	White-label
Remove Ads	-	-	Yes	Yes

Choosing the Right Plan

Free Plan - Best for:

• Testing the platform
• Occasional sellers
• Individuals with few vehicles

Starter Plan - Best for:

• Small dealers
• Regular sellers
• Growing businesses

Professional Plan - Best for:

• Medium dealers
• Fleet operators
• Businesses with inventory systems
• Teams needing collaboration

Enterprise Plan - Best for:

• Large dealers
• Multi-location businesses
• High-volume sellers
• Custom requirements

Upgrading Your Plan

How to Upgrade

1. Go to Subscription
2. Click "Upgrade Plan" or "Change Plan"
3. Review available plans
4. Select higher tier
5. See prorated pricing
6. Confirm payment method
7. Click "Upgrade Now"

What Happens When You Upgrade

Immediate Benefits:

• New limits active instantly
• New features unlocked
• Additional team slots available
• Feature credits added

Billing Adjustment:

• Credit for unused time on current plan
• Charge for new plan (prorated to billing date)
• Net amount charged or credited
• Same billing date maintained

Upgrade Example

Current: Starter ($49/mo), 15 days remaining
Upgrade to: Professional ($149/mo)

Calculation:
- Credit for unused Starter: $49 x (15/30) = $24.50
- Pro-rated Professional: $149 x (15/30) = $74.50
- Amount charged today: $74.50 - $24.50 = $50.00
- Next full billing: $149 in 15 days

Downgrading Your Plan

How to Downgrade

1. Go to Subscription
2. Click "Change Plan"
3. Select lower tier
4. Review implications
5. Acknowledge limitations
6. Confirm downgrade

When Downgrade Takes Effect

Downgrades are processed at the end of your current billing period:

• Continue using current features until period ends
• New limits apply on renewal date
• No partial refunds for downgrading

Downgrade Implications

Before Downgrading

Review what you'll lose access to:

Listings:

• Excess listings will be automatically paused
• Most recent listings stay active
• Paused listings can be reactivated after upgrading

Team Members:

• Excess members will be disabled
• Owner chooses who remains
• Disabled members can be re-enabled after upgrading

Features:

• Feature credits reset to new plan level
• Bulk upload access removed (if applicable)
• API access revoked (if applicable)
• Templates reduced to new limit

Data:

• Analytics history preserved
• Message history preserved
• No data is deleted

Preparing for Downgrade

Before downgrading:

1. Reduce active listings to new limit
2. Decide which team members to keep
3. Export any data you need
4. Use remaining feature credits

Billing Cycle

Monthly vs. Annual Billing

Billing	Charged	Savings
Monthly	Every month	None
Annual	Once per year	~20% discount

Switching Billing Cycle

Monthly to Annual:

1. Go to Subscription > Billing Cycle
2. Select "Switch to Annual"
3. See annual price (with savings)
4. Credit applied for remaining monthly
5. Annual charge processed
6. New anniversary date set

Annual to Monthly:

1. Available at annual renewal
2. Or contact support for pro-rated conversion

Billing Date

Your billing date is set when you first subscribe:

• Monthly: Same date each month
• Annual: Same date each year
• If date doesn't exist (e.g., 31st), uses last day of month

Payment Methods

Adding a Payment Method

1. Go to Subscription > Payment Methods
2. Click "Add Payment Method"
3. Enter details:

Field	Description
Card Number	16-digit card number
Expiry	MM/YY format
CVV	3 or 4 digit security code
Name on Card	Cardholder name
Billing Address	Address for card verification

4. Click "Add Card"
5. Card is verified and saved

Supported Payment Methods

Method	Availability	Notes
Credit Card	All regions	Visa, Mastercard, Amex
Debit Card	All regions	Must support recurring
PayPal	Select regions	Links PayPal account
SEPA Direct Debit	EU only	For European bank accounts
Bank Transfer	Enterprise only	Invoice-based

Managing Payment Methods

Set Default Method:

1. Find payment method
2. Click "Set as Default"
3. All future charges use this method

Update Card Details:

1. Click "Edit" on the card
2. Update expiry or billing address
3. For new card number, add new method

Remove Payment Method:

1. Click "Remove"
2. Confirm removal
3. Cannot remove if it's the only method on active subscription

Card Expiration

When your card is expiring:

• Notification 30 days before
• Reminder 7 days before
• Update before billing date to avoid interruption

Invoices

Viewing Invoices

1. Go to Subscription > Invoices
2. See list of all invoices
3. Most recent first

Invoice Information

Each invoice shows:

Field	Description
Invoice Number	Unique identifier
Date	When generated
Period	Billing period covered
Items	Plan, add-ons, adjustments
Subtotal	Before tax
Tax	VAT/GST if applicable
Total	Final amount
Status	Paid, Pending, Failed
Payment Method	How it was paid

Downloading Invoices

1. Find invoice in list
2. Click "Download PDF"
3. PDF saved to your device

Bulk Download:

1. Select multiple invoices
2. Click "Download Selected"
3. ZIP file with all PDFs

Invoice for Accounting

Invoices include all information typically needed:

• Your business details (from profile)
• Our company details
• Itemized charges
• Tax information
• Payment reference

Tax Settings

Adding Business Tax Information

For proper invoicing:

1. Go to Subscription > Tax Settings
2. Enter:
   • Business legal name
   • Tax ID / VAT number
   • Billing address
   • Country
3. Save settings

Tax Application

Region	Tax Applied	Rate
EU (B2C)	VAT	Country rate
EU (B2B with VAT)	Reverse charge	0% (you report)
US	Sales tax	State dependent
Other	Varies	Based on location

Tax Documents

Generate tax summaries:

1. Go to Invoices > Tax Documents
2. Select year or quarter
3. Generate summary
4. Download for accounting

Billing Issues

Failed Payments

If a payment fails:

1. Notification - Email sent immediately
2. Grace Period - 7 days to resolve
3. Retry - Automatic retry in 3 days
4. Suspension - Account limited after grace period

Resolving Failed Payment

1. Go to Subscription
2. See payment failure alert
3. Click "Update Payment Method"
4. Add or update card
5. Click "Retry Payment"
6. Payment processed immediately

During Grace Period

While in grace period:

• Dashboard shows warning banner
• All features still work
• No new charges attempted
• Email reminders sent

Account Suspension

If payment not resolved after grace period:

• New listings cannot be published
• Existing listings paused
• Data preserved (not deleted)
• Can still access dashboard
• Must resolve payment to restore

Restoring Suspended Account

1. Update payment method
2. Pay outstanding balance
3. Account restored immediately
4. Listings reactivated
5. No data lost

Cancellation

How to Cancel

1. Go to Subscription
2. Click "Cancel Subscription"
3. Select reason (optional but helpful):
   • Too expensive
   • Not enough features
   • Switching to competitor
   • Business closed
   • Other
4. Review what happens
5. Confirm cancellation

After Cancellation

Immediate:

• Cancellation confirmed
• No future charges scheduled

Until Period End:

• All features remain accessible
• Can continue using the platform
• Data and listings preserved

After Period Ends:

• Account converts to Free plan
• Excess listings paused
• Team members removed (except owner)
• Feature credits removed
• Data preserved

Data After Cancellation

Your data is retained:

• Listing content preserved
• Analytics history kept
• Message history kept
• Can reactivate and restore

Reactivating After Cancellation

To reactivate:

1. Log in to your account
2. Go to Subscription
3. Click "Reactivate" or "Subscribe"
4. Select plan
5. Add payment method
6. Complete subscription
7. Account fully restored

Refunds

Refund Policy

Situation	Refund Available
Cancel within 7 days of new subscription	Full refund
Annual plan, cancel within 30 days	Prorated refund
Billing error	Full refund for error
Service issues	Case-by-case
Feature not working	Credit or refund

Requesting a Refund

1. Contact support via email or chat
2. Provide:
   • Account email
   • Reason for refund request
   • Invoice number (if applicable)
3. Support reviews request
4. Refund processed within 5-10 business days

How Refunds Are Processed

• Refunded to original payment method
• May take 5-10 business days to appear
• Credit card refunds go to card
• PayPal refunds go to PayPal balance

Enterprise Plans

What's Included

Enterprise plans offer:

Feature	Description
Unlimited Listings	No cap on inventory
Unlimited Team	Add as many users as needed
Priority Support	Dedicated response team
Phone Support	Direct phone line
Account Manager	Dedicated contact
Custom Integration	API and development support
SLA	Uptime and support guarantees
Custom Features	Platform customization
Volume Discounts	Reduced featuring costs
White-Label Options	Custom branding

Enterprise Pricing

Enterprise pricing is customized based on:

• Expected listing volume
• Team size requirements
• Support level needed
• Integration complexity
• Contract length

Getting Enterprise Quote

1. Click "Contact Sales" from Subscription page
2. Fill out inquiry form:
   • Company name
   • Contact information
   • Current inventory size
   • Team size
   • Special requirements
3. Sales team contacts within 1 business day
4. Discovery call scheduled
5. Custom proposal provided

Enterprise Billing

Option	Description
Annual Contract	Paid annually
Quarterly Billing	Paid every 3 months
Monthly Invoice	NET 30 payment terms
Purchase Order	PO-based billing

Stripe Customer Portal

Accessing Stripe Portal

For detailed payment management:

1. Go to Subscription
2. Click "Manage in Stripe Portal"
3. Secure redirect to Stripe
4. Manage all payment details

Portal Features

In Stripe Portal you can:

• Update payment methods
• View all invoices
• Update billing address
• Manage subscriptions
• Download tax documents

Frequently Asked Questions

Can I pause my subscription?

Yes, you can pause for up to 3 months:

1. Contact support
2. Request pause
3. Account hibernated
4. No charges during pause
5. Listings hidden but preserved
6. Resume anytime

Is there a free trial?

New accounts can try Professional features free for 14 days:

• No credit card required
• Full Professional access
• Converts to Free after trial
• Can upgrade anytime during trial

What happens to my data if I don't renew?

Your data is preserved:

• Listings kept (but paused on Free)
• History maintained
• Can restore by upgrading
• Deleted only after 2 years of inactivity

Can I get a discount?

Discounts available for:

• Annual billing (~20% off)
• Non-profits (contact us)
• Educational institutions (contact us)
• Long-term Enterprise contracts

Can I switch between monthly and annual?

Yes:

• Monthly to annual: anytime, saves money
• Annual to monthly: at renewal, or contact support

What payment currencies are accepted?

We accept:

• USD (default)
• EUR
• GBP
• Other major currencies (converted)

Related Topics

• Seller Guide Overview - All seller features
• Team Management - Team member limits
• Featured Listings - Feature credits usage
• Plans & Pricing - Detailed plan comparison