Respond to Buyer Messages
Watch the video walkthrough
In this video
- Navigating the inbox and viewing conversation history
- Reading buyer details and the listing they inquired about
- Replying with text, attachments, and quick links
- Using saved templates for common questions
- Marking conversations as resolved and applying labels
- Setting up auto-replies for after-hours inquiries
Response time matters
Buyers expect a reply within hours, not days. Sellers who respond within four hours during business hours convert dramatically more inquiries into sales.