Listing Moderation

Review, approve, and manage vehicle listings to maintain platform quality and compliance.

Moderation Overview

Listing moderation ensures:

• Quality standards are met
• Content is appropriate
• Information is accurate
• Platform policies are followed

Accessing Moderation Queue

1. Go to Admin Panel
2. Click "Listings" > "Moderation Queue"
3. View pending listings

Moderation Queue

Queue Overview

The queue shows listings awaiting review:

Column	Information
Listing	Title and primary photo
Seller	Seller name and rating
Category	Vehicle category
Submitted	Submission date/time
Status	Pending, In Review
Actions	Quick action buttons

Filtering Queue

Filter	Options
Status	Pending, In Review, Needs Info
Category	Vehicle categories
Seller Type	New Seller, Existing, Business
Priority	Normal, High, Urgent

Sorting

Sort by:

• Submission date
• Seller priority
• Category
• Price

Reviewing Listings

Opening for Review

1. Click on a listing
2. Status changes to "In Review"
3. Other moderators see it's being reviewed

Review Checklist

Content Quality:

• [ ] Title is descriptive and accurate
• [ ] Description is complete
• [ ] Price is reasonable
• [ ] Location is accurate

Photos:

• [ ] Minimum photo requirement met
• [ ] Photos are of actual vehicle
• [ ] No inappropriate content
• [ ] No excessive watermarks

Specifications:

• [ ] Year is accurate
• [ ] Mileage/hours are reasonable
• [ ] Category is correct
• [ ] Required fields completed

Compliance:

• [ ] No prohibited content
• [ ] No contact info in description
• [ ] No duplicate listing
• [ ] Terms of service compliance

Moderation Actions

Approve

Listing passes review:

1. Complete review
2. Click "Approve"
3. Listing goes live immediately

Reject

Listing fails review:

1. Click "Reject"
2. Select rejection reason(s):
   • Poor quality photos
   • Inaccurate information
   • Prohibited content
   • Policy violation
   • Duplicate listing
3. Add specific feedback
4. Submit rejection

Request Changes

Listing needs modifications:

1. Click "Request Changes"
2. Specify required changes:
   • Add more photos
   • Correct information
   • Update description
3. Set deadline
4. Seller notified via email

Escalate

Complex cases needing senior review:

1. Click "Escalate"
2. Select escalation reason
3. Add notes
4. Assign to senior moderator

Rejection Reasons

Common Rejection Reasons

Reason	Description
Poor Photos	Low quality or insufficient images
Inaccurate Info	Specifications don't match
Prohibited Content	Violates content policy
Duplicate	Same vehicle already listed
Price Issue	Unrealistic or misleading price
Contact Info	Phone/email in wrong fields

Rejection Message Template

Your listing "[Vehicle Title]" was not approved due to:

[Reason(s)]

Please make the following changes:
[Specific instructions]

After making changes, your listing will be reviewed again.

If you have questions, contact support.

Bulk Moderation

Selecting Multiple Listings

1. Check boxes for multiple listings
2. Click "Bulk Actions"
3. Choose action:
   • Approve all
   • Reject all (with reason)
   • Assign to moderator

Mass Approval

For trusted sellers:

1. Select listings
2. Click "Approve Selected"
3. Confirm bulk approval

Seller Trust Levels

Moderation varies by seller trust:

Level	Moderation
New Seller	All listings reviewed
Basic Seller	All listings reviewed
Trusted Seller	Random spot checks
Premium Seller	Auto-approved, flagged if reported

Adjusting Trust Level

1. Go to seller profile
2. Click "Trust Settings"
3. Adjust moderation level
4. Add reason
5. Save

Reported Listings

Viewing Reports

1. Go to "Reported Listings"
2. View user reports

Report Information

Field	Description
Listing	The reported listing
Reporter	Who submitted report
Reason	Report category
Details	Additional information
Date	When reported

Handling Reports

Actions for reported listings:

1. Dismiss: Report unfounded
2. Remove: Listing violates rules
3. Warn Seller: Issue warning
4. Suspend Seller: Serious violation

Listing History

Viewing History

Each listing tracks:

• Submission date
• Moderation actions
• Edit history
• Status changes

Moderator Actions Log

Action	Logged Data
Review	Who reviewed, when
Approve	Moderator, timestamp
Reject	Moderator, reason, feedback
Edit	What changed, by whom

Moderation Settings

Auto-Moderation Rules

Configure automatic actions:

• Auto-approve trusted sellers
• Auto-flag certain keywords
• Auto-reject duplicate images
• Auto-hold high-value listings

Keyword Filters

Set up keyword monitoring:

1. Go to Settings > Moderation
2. Add flagged keywords
3. Set action (flag, hold, reject)

Featured Listings

Featuring a Listing

Make a listing featured for increased visibility:

1. Open listing in moderation
2. Click "Feature" action
3. Select featuring options:
   • Duration (7 days, 14 days, 30 days)
   • Placement (homepage, category page, search results)
4. Confirm featuring

Featured Placements

Placement	Description
Homepage Hero	Large banner on homepage
Homepage Grid	Featured section on homepage
Category Top	Top of category pages
Search Results	Highlighted in search
Sidebar	Featured sidebar widget

Managing Featured Pricing

Access at Admin > Featured Pricing:

Setting	Description
Duration Tiers	7, 14, 30 day options
Price per Day	Base pricing
Placement Multipliers	Premium placement costs
Discounts	Bulk/subscription discounts

Admin Listing Actions

Direct Editing

Admins can edit any listing:

1. Open listing details
2. Click "Edit"
3. Modify any field:
   • Title and description
   • Price and currency
   • Specifications
   • Images
4. Save changes (bypass moderation)

Deleting Listings

Delete Type	Description
Soft Delete	Hide from public, retain data
Hard Delete	Permanent removal

Hard Delete

Hard delete is permanent. Use only for policy violations or spam.

Performance Metrics

Moderation Stats

Track team performance:

• Listings reviewed today
• Average review time
• Approval rate
• Appeals handled

Quality Metrics

Metric	Target
Review Time	<4 hours
Accuracy	>95%
Appeal Rate	<5%
False Positives	<2%

Related Topics

• User Management
• Categories & Brands
• Site Settings