Appearance

User Management ​

Manage all platform users including buyers, sellers, service providers, and other administrators.

Accessing User Management ​

  1. Go to Admin Panel
  2. Click "Users" in the sidebar
  3. View user list

User List ​

View Options ​

Toggle between views:

  • Table View: Detailed list format
  • Card View: Visual user cards

User Information Displayed ​

ColumnDescription
UserName and photo
EmailEmail address
RoleBuyer, Seller, Admin, etc.
StatusActive, Suspended, Pending
JoinedRegistration date
Last ActiveLast login time
ActionsQuick action buttons

Filtering Users ​

FilterOptions
RoleAll, Buyer, Seller, Admin, Service Provider
StatusAll, Active, Suspended, Pending
VerifiedAll, Verified, Unverified
Date RangeRegistration date range

Sorting ​

Sort by:

  • Name (A-Z, Z-A)
  • Join date (Newest, Oldest)
  • Last active
  • Role

Searching ​

Search users by:

  • Name
  • Email
  • Phone number
  • Company name

User Details ​

Viewing User Profile ​

Click on a user to view:

TabInformation
ProfileBasic information, verification status
ActivityLogin history, actions
ListingsUser's vehicle listings (sellers)
MessagesMessage history
TransactionsPayment and subscription history
NotesAdmin notes

User Actions ​

ActionDescription
EditModify user details
SuspendTemporarily disable account
DeleteRemove user account
Reset PasswordSend password reset email
VerifyManually verify user
ImpersonateView as this user

Creating Users ​

Adding New User ​

  1. Click "Add User"
  2. Fill in details:
    • Name
    • Email
    • Role
    • Initial password
  3. Set options:
    • Send welcome email
    • Require password change
    • Skip email verification
  4. Click "Create User"

Bulk Import ​

Import multiple users:

  1. Click "Import Users"
  2. Download template
  3. Fill in user data
  4. Upload completed file
  5. Review and confirm

Editing Users ​

Profile Information ​

Edit user profile:

  • Name
  • Email
  • Phone
  • Address
  • Company details

Role Changes ​

Change user role:

  1. Open user profile
  2. Click "Change Role"
  3. Select new role
  4. Add reason (optional)
  5. Confirm change

Role Change Impact

Changing roles affects user permissions immediately. Review impact before confirming.

Verification ​

Verification Levels ​

LevelRequirements
EmailConfirmed email address
PhoneVerified phone number
IdentityGovernment ID uploaded
BusinessBusiness registration docs

Manual Verification ​

To manually verify:

  1. Open user profile
  2. Click "Verification" tab
  3. Review submitted documents
  4. Click "Approve" or "Reject"
  5. Add reason for rejection (if applicable)

Seller Verification ​

Accessing Seller Verification ​

  1. Go to Admin Panel
  2. Click "Sellers" or "Verification Center" in sidebar
  3. Filter by verification status

Seller Verification Queue ​

ColumnInformation
SellerName and company
SubmittedApplication date
DocumentsDocument count
StatusPending, Verified, Rejected
Trust ScoreCurrent trust score

Reviewing Seller Documents ​

  1. Click on seller name
  2. Navigate to "Documents" tab
  3. View document statistics and uploaded files
  4. Review each document:
    • Business registration
    • Tax certificates
    • Insurance documents
    • ID verification

Document Review Actions ​

ActionDescription
ApproveMark document as verified
RejectReject with reason
Request MoreAsk for additional documents

Verifying Sellers ​

  1. Review all submitted documents
  2. Check document authenticity
  3. Verify business information
  4. Click "Verify Seller"
  5. Seller receives verification badge

Seller Reviews ​

View seller reviews from the admin panel:

  1. Open seller profile
  2. Click "Reviews" tab
  3. Moderate inappropriate reviews
  4. View aggregate ratings

Trust Score ​

Sellers have a trust score based on:

FactorWeight
Email Verified+10 points
Phone Verified+10 points
Documents Verified+30 points
Business Verified+20 points
Active Listings+5-15 points
Response Rate+5-15 points
Review Score+0-20 points

Suspending Users ​

When to Suspend ​

  • Violation of terms of service
  • Reported inappropriate behavior
  • Suspected fraudulent activity
  • Payment disputes

Suspension Process ​

  1. Open user profile
  2. Click "Suspend Account"
  3. Select reason:
    • Terms violation
    • Fraud
    • User request
    • Other
  4. Set duration:
    • Temporary (with end date)
    • Permanent
  5. Add notes
  6. Confirm suspension

Suspension Effects ​

  • User cannot log in
  • Listings hidden from public
  • Messages paused
  • Subscriptions paused

Lifting Suspension ​

  1. Open suspended user
  2. Click "Lift Suspension"
  3. Add reason
  4. User account restored

Deleting Users ​

Soft Delete ​

Hides user but preserves data:

  1. Open user profile
  2. Click "Deactivate"
  3. Confirm action

Hard Delete ​

Permanently removes user data:

Warning

Hard delete is permanent. All user data, listings, and messages will be lost.

  1. Open user profile
  2. Click "Delete Permanently"
  3. Type confirmation phrase
  4. Confirm deletion

Data Retention ​

Before deletion, consider:

  • Export user data
  • Archive important listings
  • Transfer ownership if needed

User Activity ​

Login History ​

View user login history:

  • Date and time
  • IP address
  • Device/browser
  • Location (approximate)

Action Log ​

Track user actions:

  • Listings created/edited
  • Messages sent
  • Profile changes
  • Purchases

Admin Notes ​

Adding Notes ​

Add internal notes about users:

  1. Open user profile
  2. Click "Notes" tab
  3. Click "Add Note"
  4. Enter note content
  5. Save

Note Types ​

TypePurpose
GeneralAny observation
WarningPotential issue
PositiveCommendation
SupportSupport interaction

User Export ​

Export User Data ​

  1. Select users (or all)
  2. Click "Export"
  3. Choose format:
    • CSV
    • Excel
  4. Select fields to include
  5. Download file

GDPR Export ​

Generate GDPR-compliant data export:

  1. Open user profile
  2. Click "Data Export"
  3. Generate complete data package
  4. Provide to user

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