Services Management

Configure and manage the service marketplace including transport, inspection, insurance, and other services.

Overview

The services system allows:

• Service providers to offer services
• Buyers to book services
• Admins to configure service types
• Platform to earn service commissions

Accessing Services Management

1. Go to Admin Panel
2. Click "Services" in the sidebar
3. Manage service configuration

Service Categories

Default Categories

Category	Description
Transport	Vehicle delivery services
Inspection	Pre-purchase inspections
Insurance	Vehicle insurance
Financing	Vehicle loans and leasing
Documentation	Registration and paperwork
Warranty	Extended warranties

Managing Categories

1. Go to Services > Categories
2. View, add, edit, or delete categories

Creating Categories

1. Click "Add Category"
2. Fill in:
   • Name (translatable)
   • Description
   • Icon
   • Display order
3. Configure options:
   • Active/Inactive
   • Featured
4. Save

Service Providers

Provider List

Access service providers at Admin > Service Providers.

View all service providers:

Column	Information
Provider	Name and logo
Services	Service types offered
Location	Service areas
Rating	Average rating
Status	Active/Pending/Suspended
Bookings	Total bookings
Verified	Verification status

Filtering Providers

Filter	Options
Status	All, Active, Pending, Suspended
Verified	All, Verified, Unverified
Category	Transport, Inspection, Insurance, etc.
Search	Name or company search

Provider Verification

Review and verify providers:

1. Open provider profile at Admin > Service Providers > Click provider
2. Navigate to "Overview" tab
3. Review:
   • Business documents
   • Insurance certificates
   • Licenses
   • Contact information
4. View their "Offerings" tab for service listings
5. View their "Bookings" tab for booking history
6. View their "Reviews" tab for customer feedback
7. Click "Verify" to approve or enter rejection reason

Provider Profile Details

When viewing a provider, you can see:

Tab	Information
Overview	Profile info, verification status, statistics
Offerings	Service offerings with status
Bookings	Booking history and status
Reviews	Customer reviews and ratings

Provider Settings

For each provider, configure:

Setting	Description
Commission	Platform fee percentage
Featured	Promote in search
Auto-Approve	Instant booking approval
Max Bookings	Daily/weekly limits

Service Listings

Viewing Service Listings

1. Go to Services > Listings
2. Filter by:
   • Category
   • Provider
   • Status
   • Price range

Moderating Services

Review service offerings:

Check	Description
Description	Accurate and complete
Pricing	Reasonable and clear
Coverage	Service areas defined
Terms	Clear service terms

Service Status

Status	Description
Active	Available for booking
Pending	Awaiting approval
Paused	Temporarily unavailable
Rejected	Failed moderation

Bookings

Booking Overview

View all service bookings:

1. Go to Services > Bookings
2. See booking list

Column	Information
ID	Booking reference
Service	Service booked
Customer	Booking customer
Provider	Service provider
Date	Service date
Status	Booking status
Amount	Booking value

Booking Status

Status	Description
Pending	Awaiting confirmation
Confirmed	Provider accepted
In Progress	Service underway
Completed	Service finished
Cancelled	Booking cancelled
Disputed	Issue reported

Managing Bookings

Admin can:

• View booking details
• Contact parties
• Modify booking
• Process refunds
• Resolve disputes

Pricing & Commission

Commission Settings

Configure platform fees:

Setting	Description
Default Commission	Platform fee %
Category Commission	Per-category rates
Provider Commission	Custom provider rates

Example Rates

Category	Commission
Transport	10%
Inspection	15%
Insurance	5%
Financing	3%

Minimum Service Price

Set minimum prices:

1. Per category
2. Per region
3. Platform-wide minimum

Payments

Payment Flow

Customer Pays → Platform Holds → Service Complete → Provider Paid

Payout Settings

Configure provider payouts:

Setting	Description
Payout Schedule	Daily, Weekly, Monthly
Minimum Payout	Minimum amount
Hold Period	Days before payout
Payout Methods	Bank, PayPal, etc.

Processing Payouts

1. Go to Services > Payouts
2. View pending payouts
3. Process individually or bulk
4. Generate reports

Reviews

Service Reviews

View all service reviews:

1. Go to Services > Reviews
2. Filter by:
   • Rating
   • Category
   • Provider
   • Date

Moderating Reviews

Review flagged or reported reviews:

• Remove inappropriate content
• Contact reviewers
• Handle disputes

Rating System

Rating	Meaning
5 Stars	Excellent
4 Stars	Very Good
3 Stars	Good
2 Stars	Fair
1 Star	Poor

Service Areas

Geographic Configuration

Define service availability:

1. Go to Services > Areas
2. Configure:
   • Countries
   • Regions/States
   • Cities
   • Custom zones

Provider Coverage

Manage where providers can operate:

• By country
• By region
• Custom areas
• Distance-based

Reports & Analytics

Service Reports

Generate service reports:

Report	Data
Booking Summary	Bookings by status
Revenue	Income by category
Provider Performance	Rating and completion
Customer Satisfaction	Review analysis

Key Metrics

Metric	Description
Total Bookings	All-time bookings
Completion Rate	Successfully completed
Average Rating	Platform average
Revenue	Platform commission earned

Notifications

Service Notifications

Configure automated notifications:

Event	Recipients
New Booking	Provider, Customer
Booking Confirmed	Customer
Service Complete	Customer, Admin
Review Request	Customer
Payment Processed	Provider

Disputes

Handling Disputes

When customers report issues:

1. Go to Services > Disputes
2. Review dispute details
3. Contact parties
4. Investigate
5. Resolve:
   • Refund customer
   • Pay provider
   • Split resolution

Dispute Categories

Category	Description
Service Not Provided	No-show or incomplete
Quality Issue	Below expectations
Pricing Dispute	Unexpected charges
Damage	Property damage claims

Related Topics

• User Management
• Site Settings
• Services Booking